Aau7 FAQ — Answers to All Your Questions

KYC (Know Your Customer) is an identity verification process that confirms the account belongs to a real person. At aau7, KYC must be completed before your first withdrawal. Required documents:

• National ID (NID) or Passport
• Selfie photo (holding your ID)
• Screenshot of your mobile banking account (where applicable)

Verification is typically completed within 24 hours.

Some details such as your name and date of birth cannot be changed after KYC verification. However, your contact email and phone number can be updated from Account Settings — the new number or email will need to be verified via OTP. For major changes, please contact our support team.

Yes, you can close your account if you wish. Simply email support@aau7.bet or reach out via live chat. Before closing, make sure your balance is zero and there are no active bets. As part of responsible gaming, a temporary account suspension option is also available — Responsible Gaming Find out more on the page.

aau7 supports all major payment methods in Bangladesh:

• Mobile Banking: bKash, Nagad, Rocket, Upay
• Crypto: USDT (TRC20, ERC20), Bitcoin
• Bank Transfer: Direct transfer to your selected bank

Deposits and withdrawals are available across all methods. With mobile banking, deposits are usually instant and withdrawals are processed within 15–30 minutes.

The minimum deposit at aau7 is just ৳200 and the minimum withdrawal is ৳500. Maximum transaction limits may vary based on your account level and verification status. Higher limits apply for VIP members.

Processing times vary by payment method:

• bKash / Nagad / Rocket: 15 minutes to 1 hour
• Crypto (USDT): 30 minutes to 2 hours
• Bank Transfer: 1–3 business days

Withdrawals may be held if KYC verification is not completed. Verifying your account in advance will make the process significantly faster.

aau7 does not charge any deposit or withdrawal fees. However, your mobile banking provider (such as bKash or Nagad) may apply their own transaction charges — these are governed by their own policies and are outside aau7's control.

A welcome bonus is available on your first deposit after registering at aau7. To claim your bonus:

• Sign Up Complete
• Apply your bonus code at the time of your first deposit if applicable
• Meet the minimum deposit requirement
• Bonus will be credited to your account automatically

Full Bonus Terms & Conditions on the Promotions page View.

The wagering requirement refers to how many times you must bet the bonus amount before you can withdraw it. For example, if your bonus is ৳1,000 and the wagering requirement is 10x, you need to place a total of ৳10,000 in bets before withdrawing. Wagering conditions vary by bonus — Terms & Conditions See full details on the page.

Free bets are credited to your account automatically once awarded. When placing a bet, select "Free Bet" as your payment method. Note that the original free bet stake is deducted from any winnings — the remaining amount is added to your balance. Free bets typically expire after 7 days.

aau7 covers a wide range of sports markets:

• Cricket: IPL, BPL, T20 World Cup, Test, ODI
• Football: Premier League, La Liga, Bundesliga, UCL
• Kabaddi, Badminton, Tennis, Basketball
• E-Sports: CSGO, DOTA 2, League of Legends
• Virtual Sports

All Sports Events Visit the Sports page to explore.

Live betting means placing bets on a match in real time while it's in progress. Odds continue to change after the match starts — updated with every ball and shift in play. On the betting page Select the Live tab to see all ongoing matches. Quick decisions are the key to successful live betting.

In most cases, bets cannot be cancelled once placed. However, in certain situations — such as a match being cancelled or a market being closed by aau7 before the match starts — the bet is automatically voided and your stake is refunded. If the "Cash Out" feature is available, you can partially or fully settle your bet while the match is in progress.

aau7 uses decimal odds by default, which is the easiest format for users in Bangladesh. For example, odds of 2.5 means a ৳100 bet returns a total of ৳250 if you win (profit of ৳150). Match Odds You'll find updated odds for all matches on the page. For a detailed guide, Betting Tips View page.

on the Login page Click the "Forgot Password?" link. Enter your registered mobile number or email — an OTP or reset link will be sent to you. Log in with your new password. Make sure your password is at least 8 characters and includes uppercase letters, lowercase letters, and numbers.

Go to Account Settings > Security > Enable 2FA. You can set up 2FA via Google Authenticator or SMS OTP. Once enabled, you'll need to enter an additional code each time you log in — keeping your account significantly more secure.

Change your password immediately and log out of all active sessions. Then email support@aau7.bet with full details, or notify the support team via live chat. If suspicious activity is detected, aau7 will temporarily lock your account and inform you.

aau7 offers an extensive casino library:

• Live Casino: Baccarat, Roulette, Blackjack, Teen Patti, Dragon Tiger
• Slots: Hundreds of theme-based slot games
• Fishing Games: Popular fishing arcade games online
• Crash Games: Aviator, JetX, and many more

All Games Popular Games available on the page.

Yes. All games on aau7 are sourced from licensed providers and use RNG (Random Number Generator) technology. Live Casino games are streamed in real time with live dealers — fully transparent. Third-party auditors regularly verify fairness.

Absolutely. All casino games on aau7 are fully optimized for mobile. Whether you're on Android or iOS, you can play directly through Chrome or Safari — no app download required. If you do have the app, you'll enjoy even faster access.